General guidelines for handling water damage:
  1. Safely mitigate the situation, if possible. This may involve turning off the water to the device that’s leaking or turning off the water to the apartment unit. It may also involve contacting a professional such as a plumber or a water/mold mitigation professional. Please refer to our printable Water Damages General Guidelines document for details.
  2. Notify the Site Manager. They are experienced in helping owners resolve these issues and know how to work with the AOAO’s insurance company. Owners are not permitted to submit claims to the AOAO’s insurance company. See our Homeowners Insurance Guidelines page for detailed claims procedures.
  3. Contact your personal homeowner’s insurance agent.